At The Hotel Long D, we understand that plans may change. Our cancellation and refund policies ensure fairness for both guests and our establishment. Please review the following terms before making a reservation.
1. Free Cancellation Policy
- Guests can cancel their booking free of charge up to 7 days before check-in (unless otherwise specified in the reservation terms).
2. Non-Refundable Policy
- Bookings marked as “Non-Refundable” are not eligible for refunds under any circumstances.
- In case of cancellation or no-show, the full amount will be charged.
3. Partially Refundable Policy
- Cancellations made between 48 hours and 24 hours before check-in will be eligible for a 50% refund of the total booking amount.
- Cancellations within 24 hours of check-in will not be eligible for a refund.
4. One-Night Penalty Policy
- For standard refundable bookings, cancellations within 24 hours of check-in will be charged the first night’s stay as a penalty.
5. No-Show Policy
- If a guest fails to check in without prior cancellation, a no-show fee equivalent to one night’s stay will be charged.
- For non-refundable bookings, the full stay amount will be charged.
6. Group Cancellation Policy
- For group bookings (5 rooms or more), cancellations must be made at least 30 days before check-in for a full refund.
- Cancellations within 14 days of check-in will incur a 50% cancellation charge.
- Cancellations within 7 days of check-in will be non-refundable.
7. Minimum Stay Policy
- During peak seasons or special promotions, a minimum stay requirement may apply.
- If a guest cancels a part of their stay or checks out early, the minimum stay charges will still apply.
8. Seasonal Cancellation Policy
- During peak periods (festivals, public holidays, and special events), cancellation deadlines may vary. Guests will be notified of the specific terms at the time of booking.
9. Force Majeure Policy
- If a cancellation is due to unforeseen circumstances such as natural disasters, government travel restrictions, or health emergencies, guests may be eligible for a full refund or a flexible rebooking option.
- Proof of the situation will be required.
10. Special Event Cancellation Policy
- If a guest has booked a banquet hall, event space, or wedding package, cancellations must be made at least 30 days before the event to receive a full refund.
- Cancellations between 30 to 14 days before the event will incur a 50% charge.
- Cancellations made less than 14 days before the event are non-refundable.
This is applicable for all booking irrespective of the booking date.
Refund Processing
- Refunds (where applicable) will be processed within 7-14 business days.
- Refunds will be credited via the original payment method.
For further inquiries, please contact our reservations team at +91 99986 54999 or email us at info@thehotellongd.com.
We appreciate your understanding and look forward to welcoming you to The Hotel Long D!
